Privacy Policy – 365game Pakistan

1Introduction

This Privacy Policy applies to all players and visitors who use the 365game platform, whether through the website at 365game.pro or through the mobile app available for download on Android. It covers every stage of your interaction with us — from the moment you visit the homepage through to account registration, deposits, gameplay, withdrawals and ongoing use of the platform.

365game takes privacy seriously. We understand that Pakistani players want to know exactly what happens with their personal information, especially when it involves financial data linked to JazzCash, Easypaisa, Raast or bank accounts. This policy gives you a complete and honest account of how we handle that information.

By registering an account or continuing to use 365game after reading this policy, you confirm that you have understood and agreed to the practices described here. This Privacy Policy forms part of our broader Terms and Conditions, which are available at /terms-conditions.

If you have any questions about this policy or how your data is handled, our support team is available 24/7 via live chat on the website and in the app.

2Data We Collect

365game collects personal data through several routes: information you provide directly during registration or account management, information generated automatically by your use of the platform, and information received from third-party payment processors when you make a deposit or withdrawal.

Information You Provide Directly

• Full name as it appears on your CNIC
• Date of birth (used for age verification — players must be 18+)
• Mobile number (used for account security and notifications)
• Email address (if provided during registration or contact)
• CNIC number (for identity verification during KYC)
• Preferred payment method details (mobile wallet number or bank account, in your name only)
• Any information you submit when contacting support

Information Collected Automatically

• IP address and approximate geographic location (city/region level)
• Device type, operating system and browser version
• Pages visited, time spent on the platform and navigation patterns
• Betting and gaming activity (game titles played, stakes placed, session duration)
• Login timestamps and session data

3How We Use Your Data

The personal data 365game collects is used exclusively for the following purposes. We do not use your data for purposes beyond those listed here without obtaining fresh consent where required.

We process your data based on the necessity of performing our contractual obligations to you (running your account and processing your transactions), on legitimate interests (preventing fraud and keeping the platform secure), and in some cases on your direct consent (such as sending promotional messages).

4Payment Data and PKR Transactions

All financial transactions on 365game are conducted in PKR. We accept deposits and withdrawals via JazzCash, Easypaisa, Raast and direct bank transfer. The processing of these transactions involves our payment service providers, who handle the technical execution of transfers.

When you initiate a deposit or withdrawal, 365game receives confirmation of the transaction from the payment provider — including the amount, transaction reference and the mobile wallet or account number associated with the transfer. We do not receive or store your full JazzCash or Easypaisa PIN, nor any full bank account credentials.

Payment data is stored securely and used solely for the following purposes:

• Crediting deposits to your 365game balance
• Processing withdrawal requests to your registered payment account
• Verifying that payment accounts are registered in your own name (as required by our Terms and Conditions)
• Investigating disputed transactions or payment errors
• Fraud detection and prevention

5Cookies and Tracking Technologies

365game uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include your session token, login state and security tokens. Without these, the platform cannot work.
• Functional cookies: Remember your preferences such as language settings and display options to make your experience more consistent.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate to improve the platform and is not linked back to individual players.
• Security cookies: Help detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

Managing Cookies

You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging in or using core platform features. If you are using the 365game Android app, cookie-equivalent data is managed through your device's app storage settings.

We do not use cookies to serve third-party advertising or to track your activity on other websites outside of 365game.

6Data Sharing

365game does not sell, rent or trade your personal information to any third party for commercial or marketing purposes. Full stop. Your data is shared only in the specific, limited circumstances described below.

Payment Processors

To complete your PKR deposits and withdrawals, we share the minimum necessary transaction data with our payment service providers (JazzCash, Easypaisa, Raast and bank partners). These providers process your payment and confirm the result to us. They operate under their own privacy policies and are bound by contractual obligations to handle your data securely.

Identity Verification Services

For KYC verification, we may use a third-party identity verification service. This involves sharing the information you submit for verification (name, CNIC number) with that service to confirm its authenticity. Verification partners are bound by strict data processing agreements.

Technology Partners

We work with technology providers for platform hosting, security monitoring and analytics. These partners may process certain technical data (such as server logs and anonymised usage data) as part of their services. They are not permitted to use this data for their own purposes.

Legal Obligations

In exceptional circumstances, 365game may be required to disclose personal data in response to a valid legal request, court order or to protect the rights, property or safety of the platform and its players. We will always seek to limit such disclosures to the minimum information required.

7Data Security

Protecting your personal and financial data is a top priority at 365game. We implement a range of technical and organisational security measures designed to protect your information from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and 365game servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms — even our own team cannot see your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only team members with a legitimate operational reason can access player records.
• Our servers are hosted in secure data centres with physical and logical access controls.
• We conduct regular security reviews and apply patches and updates promptly.
• Suspicious login attempts and unusual account activity are flagged and reviewed by our security team.

While we take every reasonable precaution, no system is completely immune to security risks. If you suspect that your account has been compromised, contact our 24/7 support team immediately so we can secure it without delay.

8Data Retention

365game retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with standard data management practices for online gaming platforms. The specific retention periods for different categories of data are outlined below.

• Account and identity data: Retained for the duration of your account and for a period following closure, to support fraud prevention and to handle any post-closure disputes.
• Transaction records: Retained for a minimum of five years from the date of the transaction to support financial record-keeping and dispute resolution.
• Gaming activity logs: Retained for up to two years for platform improvement and responsible gaming monitoring purposes.
• Support communications: Retained for up to two years from the date of the last communication.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required for the purpose for which it was collected and no retention obligation applies, it is securely deleted or anonymised.

9Your Rights Over Your Data

As a 365game player, you have rights in relation to the personal data we hold about you. We are committed to honouring these rights in a straightforward and timely manner.

Right to Access

You can request a copy of the personal data 365game holds about you at any time. Contact our support team and we will provide this within a reasonable timeframe.

Right to Correction

If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. For account details, you can update some information directly from your account settings. For identity data, contact support.

Right to Deletion

You may request that 365game delete your personal data. We will action this where there is no overriding legal obligation or legitimate operational reason to retain it (such as outstanding transaction records). Note that account closure does not automatically result in immediate deletion of all data — retention periods as described in Section 8 will still apply to certain categories.

Right to Withdraw Consent

Where we process your data based on your consent — for example, sending promotional SMS or email communications — you can withdraw that consent at any time. You can do this by contacting support or by updating your notification preferences in your account settings.

Right to Object to Marketing

If you have previously opted into marketing communications and no longer wish to receive them, you can opt out at any time by contacting support. We will action opt-out requests promptly.

To exercise any of the above rights, reach out to our support team via live chat on the website or the app, or email us at [email protected]. We do not charge any fee for handling data rights requests.

10Children's Privacy

365game is strictly an adults-only platform. Registration is open exclusively to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is conducted as part of the registration and KYC process. If we discover or have reasonable grounds to suspect that a player is under 18, the account will be closed immediately, access to the platform will be revoked, and any personal data associated with the account will be deleted or anonymised in accordance with our data retention practices.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on 365game, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

11Changes to This Privacy Policy

365game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, we may also notify registered players via their registered mobile number or through an in-app notification. We encourage you to review this page periodically to stay informed.

Continued use of the 365game platform after a revised policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact support to discuss closing your account.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 365game handles your personal data, our team is ready to help. You can reach us through the following channels:

For data access or deletion requests, please include your registered mobile number (not your CNIC or full personal details in the initial message) so our team can locate your account securely and assist you efficiently.