Help Centre

365game FAQ — All Your Questions Answered

Whether you are new to the platform or a regular player, this page covers the most common questions about accounts, payments, games, and everything in between.

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Account & Registration

Head over to the Register page and fill in your basic details — your Pakistani mobile number and a secure password are all you need to get started. The whole sign-up process takes under two minutes. Once your mobile number is verified, your account is active and ready to use.

Yes, creating an account is completely free. You only add funds when you are ready to start playing. There are no sign-up fees, no monthly charges, and no hidden costs for simply having an account.

Your login credentials are your registered Pakistani mobile number and your password. Go to the Login page, enter both, and you are in. If you ever forget your password, use the account recovery option on the login screen to reset it via your mobile number.

No. Each player is allowed one account on 365game. Opening duplicate accounts can result in suspension of all related accounts and forfeiture of any balances. If you have lost access to your original account, contact support rather than registering a new one.

Log into your account and go to the profile or account settings section. You can update certain personal details from there. For changes tied to identity verification — such as your mobile number — contact the live support team for assistance.

Deposits & Payments

365game supports all the major Pakistani payment options — JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR so there are no currency conversion fees to worry about.

Most deposits through JazzCash, Easypaisa, and Raast are credited instantly or within a few minutes. Bank transfers may take a little longer depending on your bank. If your deposit has not appeared after 30 minutes, contact our support team with the transaction reference number.

Yes, there is a minimum deposit threshold to keep transactions manageable for both players and the platform. The exact minimums vary slightly by payment method — check the cashier section inside your account for the current limits for each option.

365game does not charge any platform-side fees on deposits. However, your payment provider — such as your bank or mobile wallet service — may apply their own transaction charges. We recommend checking with your provider if you notice any deductions on their end.

Withdrawals

Log into your account, head to the Withdrawal section, select your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Funds are sent directly to your JazzCash, Easypaisa, or bank account in PKR.

Most withdrawal requests are processed within a few hours. Mobile wallet withdrawals via JazzCash or Easypaisa are typically the fastest. Bank transfers may take one to two business days depending on your bank. You can monitor the status of your withdrawal inside your account dashboard.

Yes, both minimum and maximum limits apply to withdrawals and they vary by payment method. The full details are listed inside the cashier area of your account. For large withdrawal requests, the support team can guide you through any additional steps required.

Delays can happen for a few reasons — incomplete account verification, an active bonus wagering requirement that has not yet been met, or a temporary issue with the payment provider. Check your account status and any active bonus terms, then contact support if the issue is not clear from your dashboard.

Sports Betting

Cricket is the headline sport — you will find markets for the Pakistan Super League, T20 internationals, Test matches, and all major international series. Beyond cricket, the Sports section also covers Football, Esports, and other popular sports with competitive odds and live in-play markets.

Yes. Live in-play betting is available for cricket, including PSL and T20 games. Odds update in real time as the match progresses, so you can place bets on things like the next wicket, the current over's runs, or the match outcome — all while the game is happening.

Winnings are calculated by multiplying your stake by the odds at the time you placed the bet. For example, if you bet PKR 500 at odds of 2.50, a winning bet returns PKR 1,250 (your stake plus PKR 750 profit). The exact payout is shown before you confirm any bet.

If a cricket match is abandoned or cancelled before a result is reached, most bets are voided and the stake is returned to your account. Specific rules may apply to certain markets — for example, bets on completed innings or overs may still stand. Full details are available in the sports betting terms.

Casino & Slots

The platform offers a wide selection of games across the Casino, Slots, Slot Games, and Live Casino sections. You will find classic and video slots, table games like Roulette and Blackjack, Baccarat, Teen Patti, and HD live dealer tables. New titles are added regularly.

The Live Casino streams real dealers running actual table games in real time via HD video. You place your bets on-screen and the dealer acts on them just as they would at a physical table. It runs around the clock so you can join a table any time of day or night.

All slot titles on 365game use certified Random Number Generator (RNG) technology, meaning every spin is independent and the outcome cannot be predicted or manipulated. Game providers are required to meet fairness standards as part of the platform's quality requirements.

Yes. Once you are logged into your account, you can mark any game as a favourite and it will appear in your personalised list so you can jump back into it quickly without browsing through the full library each time.

App & Technical

Yes. The 365game Android app is available directly from the Download page on the website. You do not need to go through the Play Store — just download the APK file, allow installation from unknown sources in your phone settings, and install. The whole process takes under a minute.

Start by checking your internet connection — toggle between mobile data and Wi-Fi to see if that makes a difference. If the issue persists, try clearing the app cache from your phone settings, then relaunch. If none of that works, uninstall and reinstall the latest version from the Download page.

Absolutely. The full 365game platform is accessible through any modern desktop browser — Chrome, Firefox, Edge, or Safari all work fine. Just open 365game.pro and log in. All features, including live casino and sports betting, are available through the browser version.

The platform is optimised for Pakistani mobile networks including 3G and 4G connections. The app is particularly lightweight and loads quickly even when signal strength is not ideal. Live casino streams may require a more stable connection for smooth HD quality, but standard betting and slot games work well on typical mobile data speeds.

Responsible Gaming

365game is strictly for adults aged 18 and above. Players under 18 are not permitted to register or play. We encourage all players to be mindful of their gaming habits and to play for entertainment within a budget they are comfortable with.

Yes. You can contact the support team to discuss setting deposit limits on your account. This is a practical tool for keeping your spending within a planned budget. Visit the Responsible Gaming page to learn more about the self-management options available.

If you feel that gaming is taking up more time or money than you intended, the most important step is to take a break. You can request a cooling-off period or a self-exclusion through the support team. The Responsible Gaming page also has practical guidance on setting time and budget limits and staying in control.
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Supported Payments

All transactions processed in PKR.

JazzCash
Easypaisa
Raast
Bank Transfer
Debit Card
Mobile Wallets

Everything You Need to Know About 365game

If you landed on this page, chances are you have a question about how 365game works — and that is completely fine. The platform covers a lot of ground, from cricket betting and live casino to slot games, deposits, and withdrawals, so it makes sense that players sometimes want a bit of clarity before or after they jump in. This FAQ page is designed to answer the most common questions Pakistani players ask, written in plain English without unnecessary jargon.

365game was built specifically with the Pakistani player in mind. Everything from the payment options to the sports coverage reflects what matters most to players in Pakistan — fast PKR transactions through JazzCash and Easypaisa, deep cricket markets covering PSL and T20 internationals, and a mobile-first experience that works on everyday Pakistani mobile networks.

Getting Started Is Simple

One question that comes up constantly is whether signing up is complicated. It genuinely is not. The registration process on 365game asks for your mobile number and a password — nothing else to get started. You can browse the platform structure before committing any funds and only make a deposit when you feel ready. There are no subscription fees and no charges just for having an account.

Once you are registered and logged in, your account dashboard gives you a clear view of your balance, active bonuses, bet history, and withdrawal status all in one place. Pakistani players often appreciate the fact that everything is denominated in PKR — you always know exactly what you are working with without doing mental currency conversions.

Cricket Fans Are Well Served Here

For cricket lovers, 365game is particularly well suited. The Sports section carries extensive markets for Pakistan Super League matches, all T20 internationals involving Pakistan, and major international tournaments. In-play betting is available during live matches, which means you can react to what is actually happening on the pitch rather than being locked into a pre-match position. Whether you are following a PSL night game on your phone or watching an international Test, you can place and manage bets in real time.

Good to know: If a cricket match is rained off or abandoned before a result is reached, most bets are automatically voided and your stake is returned. Always check the specific market rules for edge cases like Duckworth-Lewis situations.

Payments Are Handled Locally

One of the most common concerns Pakistani players have with online gaming platforms is payments — specifically whether deposits and withdrawals will work with the methods they already use every day. 365game supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and mobile wallets. Deposits through mobile wallets are typically instant, which means you can top up and be playing within minutes. Withdrawals follow a similar logic — most mobile wallet withdrawals clear within a few hours.

There are no platform fees on deposits, and all transactions happen in PKR. If you are depositing PKR 2,000 through JazzCash, PKR 2,000 lands in your gaming wallet. Simple and transparent.

The App Makes Everything Easier

Many Pakistani players access 365game primarily through their phones. The Android app available from the Download page is specifically built for this. It is lightweight, installs quickly, and keeps you logged in between sessions so you do not have to enter your credentials every time you want to check live odds or spin a slot. The app works well on both Wi-Fi and 4G mobile data, which matters when you are following a PSL match away from home.

Play Smart and Within Your Means

We want every session to be enjoyable. Gaming is entertainment, and like any form of entertainment it works best when you go in with a clear head and a sensible budget. Decide before you play how much you are comfortable spending in that session, and stick to it. The Responsible Gaming page has more practical guidance on setting personal limits, managing time, and reaching out for help if things ever feel like they are getting out of hand. 365game is for adults aged 18 and above only.

Still Have a Question?

Can't find the answer you're looking for? Our live support team is available around the clock and can usually sort things out within a few minutes.

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What Makes 365game Different

Six reasons Pakistani players keep coming back to 365game for their cricket betting, casino games, and slot sessions.

Deep Cricket & PSL Coverage

From Pakistan Super League nights to T20 internationals and Test matches, 365game carries more cricket markets than most platforms — including live in-play betting with real-time odds updates.

Built for Pakistani Mobile Users

The lightweight Android app and mobile-optimised website load quickly on everyday Pakistani 3G and 4G connections. Play comfortably from wherever you are — no expensive data plan required.

Instant PKR Payments

Deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets. No currency conversion, no hidden fees — what you put in and take out is always in Pakistani rupees.

HD Live Casino Tables

Professional dealers, real tables, and HD-quality streams running 24 hours a day. Join a live Baccarat, Roulette, Teen Patti, or Blackjack table whenever the mood strikes — from your phone or desktop.

Regular Bonuses & Promotions

Welcome bonuses, reload offers, free spins, and sports cashback deals appear regularly in your promotions tab. Log in and check the offers section often so you never miss a time-limited bonus.

24/7 Live Support

Got a question at 2am during a PSL night match? The live support team is available around the clock via chat and can resolve most account, payment, and game-related issues within minutes.

Join 365game and Start Playing Today

Cricket betting, live casino, hundreds of slot titles — all in one place, all in PKR. Create your free account in under two minutes.

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